Return Policy

Return & Refund Policy – ZayoraMart

Last Updated: November 10, 2026

At ZayoraMart, customer satisfaction is our priority. We want you to have a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Please read our Return & Refund Policy carefully.

1. Return Period

Customers may request a return within 14 days of receiving their order, subject to applicable Saudi Arabian consumer protection laws and any mandatory rights that may provide a longer period.

2. Return Eligibility

To qualify for a return, the following conditions should generally be met:

  • The product must be unused and in its original condition.
  • The product should be returned with its original packaging, where possible.
  • Proof of purchase or order number must be provided.
  • The return request must meet applicable return requirements.

Certain products, including personalized items and hygiene-sensitive products, may be excluded from returns where permitted by applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photographs or videos showing the issue.
  • A brief description of the problem.

Our customer support team will review your request and help arrange an appropriate solution, such as a replacement or refund.

Your statutory consumer rights will not be affected by this reporting period.

4. Refund Policy

Once your return or refund request has been reviewed and approved, we will notify you by email.

Approved refunds will be issued to the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear in your account after processing. Actual processing times may vary depending on your bank or payment provider.

5. Return Shipping Costs

For standard change-of-mind returns, return shipping costs may be the customer's responsibility where permitted by law.

If a product is defective, damaged, incorrect, or otherwise qualifies for a seller-funded return under applicable law, ZayoraMart will cover the applicable return costs.

Please contact us before sending any item back.

6. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. In that situation, you may request a return in accordance with this policy and applicable laws.

7. Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law, including:

  • Personalized or custom-made products.
  • Products that cannot be returned for health or hygiene reasons after opening.
  • Products damaged through misuse or improper handling by the customer.

This section does not restrict any mandatory rights available to customers under Saudi Arabian consumer protection laws.

8. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our support team.

Include the following details:

  • Full name.
  • Order number.
  • Product name.
  • Reason for the return.
  • Photos or videos, if applicable.

Email: zayoramartshop@gmail.com

Our team will review your request and provide instructions for the next steps.

Please do not send products to a supplier or any address without receiving return instructions from our support team.

9. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Store Name: ZayoraMart

Website: https://zayoramart.shop

Email: zayoramartshop@gmail.com

Market: Saudi Arabia (KSA)

We aim to respond to customer inquiries within 24–48 business hours.

10. Our Commitment

At ZayoraMart, we value your trust and strive to provide quality products and reliable customer service.

Thank you for shopping with us!

ZayoraMart – Shop Smart, Live Better.