Shipping Policy

Shipping Policy – ZayoraMart

Last Updated: November 10, 2026

Thank you for shopping at ZayoraMart! We are committed to providing a smooth and convenient shopping experience for our customers across the Kingdom of Saudi Arabia (KSA).

Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.

Please note that orders are not processed or shipped on weekends or public holidays.

2. Shipping Destinations

We currently aim to serve customers throughout Saudi Arabia (KSA), including major cities such as:

  • Riyadh
  • Jeddah
  • Makkah
  • Madinah
  • Dammam
  • Khobar
  • Taif
  • Abha

Delivery availability may depend on the shipping address and courier service.

3. Estimated Delivery Time

Our estimated delivery time is:

  • Order Processing: 1–3 business days.
  • Shipping & Delivery: 7–15 business days.

Delivery times are estimates and may vary depending on supplier location, courier services, customs clearance, and other circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Any applicable delivery fees will be shown before payment.

5. Order Tracking

Once your order has been shipped, tracking information will be shared with you when available.

You can use the tracking details to follow your shipment until delivery.

6. Delayed Shipments

Although we work to deliver orders within the estimated timeframe, delays may occur due to:

  • Customs clearance procedures.
  • Courier service delays.
  • Public holidays.
  • Weather conditions.
  • Unexpected logistical issues.

We appreciate your patience and understanding in such situations.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If you notice an error in your shipping address, please contact us immediately at zayoramartshop@gmail.com.

We will try to update your information if your order has not yet been shipped.

8. Lost or Missing Packages

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will coordinate with the relevant shipping provider to investigate the issue and assist you.

9. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Store Name: ZayoraMart

Website: https://zayoramart.shop

Email: zayoramartshop@gmail.com

Customer Support: Sunday – Thursday, 9:00 AM – 5:00 PM (Saudi Arabia Time).

We aim to respond within 24–48 business hours.

Thank you for shopping with ZayoraMart!

ZayoraMart – Shop Smart, Live Better.